Effective Date: January 1, 2026
At Faisal, we are committed to delivering your order safely and efficiently. Please review the shipping details below to understand our processing timelines, delivery estimates, and policies.
1. Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays).
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Orders placed after business hours will be processed on the next working day.
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During peak seasons, sales events, or new launches, processing times may be slightly extended.
Once your order is shipped, you will receive a confirmation email with tracking details.
2. Delivery Time
Estimated delivery timelines:
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Metro Cities: 3–5 business days
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Other Locations: 5–7 business days
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Remote Areas: 7–10 business days
Delivery times are estimates and may vary depending on courier services, weather conditions, or other external factors beyond our control.
3. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
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Free shipping may be offered on orders above a specified value during promotional periods.
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Any applicable taxes or duties are calculated during checkout.
4. Order Tracking
Once dispatched, you will receive a tracking number via email or SMS. You may track your order through the courier partner’s website using the provided tracking details.
If you do not receive tracking information within the expected processing time, please contact our support team.
5. Delivery Attempts
Our courier partners typically make multiple delivery attempts. If the package is undeliverable due to:
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Incorrect address
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Recipient unavailable
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Refusal to accept delivery
the order may be returned to us. In such cases, re-shipping charges may apply.
6. Delays and Exceptions
While we strive for timely delivery, delays may occur due to:
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High order volumes
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Public holidays
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Natural events or unforeseen disruptions
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Courier operational delays
Faisal is not liable for delays caused by circumstances beyond our reasonable control.
7. International Shipping
Currently, Faisal ships within India. International shipping services may be introduced in the future.
8. Damaged or Lost Packages
If your package arrives damaged or appears tampered with:
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Do not accept the delivery if visibly damaged.
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Notify us immediately at [email protected] with supporting photographs.
If your order is lost in transit, we will coordinate with the courier partner to resolve the issue and provide a suitable resolution.
9. Contact Information
For any shipping-related inquiries, please contact:
Faisal
Email: [email protected]
