Return Policy

Effective Date: January 1, 2026

At Faisal, customer satisfaction is central to our brand. We strive to ensure that every product meets our quality standards and your expectations. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The request is initiated within 14 days from the date of delivery.

  • The item is unused, unworn, unwashed, and free from stains, odors, or damage.

  • All original tags, packaging, and accessories are intact.

  • The product was purchased directly from the official Faisal website.

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

For hygiene and operational reasons, the following items are not eligible for return unless defective:

  • Innerwear or intimate apparel

  • Customized or made-to-order items

  • Gift cards

  • Clearance or final sale products

3. Return Process

To initiate a return:

  1. Contact our customer support team at [email protected] within 14 days of receiving your order.

  2. Provide your order number and reason for return.

  3. Once approved, you will receive return instructions.

Items must be securely packed to prevent damage during transit. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Inspection and Approval

Once we receive the returned item:

  • It will undergo a quality inspection.

  • If approved, the refund or exchange will be processed.

  • If rejected due to non-compliance, the item may be shipped back to the customer at their expense.

5. Refund Policy

Approved refunds will be issued to the original payment method within 7–10 business days after inspection.

Please note:

  • Shipping charges are non-refundable unless the return is due to our error.

  • Processing times may vary depending on your bank or payment provider.

6. Exchanges

Exchanges are subject to product availability. If the requested size or item is unavailable, you may opt for:

  • A refund

  • Store credit

  • An alternative product of equal value

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.

  • Provide clear photos of the item and packaging.

Upon verification, we will arrange a replacement or issue a full refund, including shipping charges.

8. Cancellations

Orders may be canceled before shipment. Once dispatched, the order cannot be canceled and must follow the standard return procedure.

9. Contact Information

For any return-related queries, please contact:

Faisal
Email: [email protected]